First, make sure you have your sensor correctly installed on your Neohaler inhaler. Unsure if it's installed correctly? Check out this article.
The Propeller sensor for Neohaler detects a dose and records it within seconds by recognizing the capsule is present and spinning. When you use your inhaler as recommended by your doctor, the Propeller sensor will do the rest.
Inhaler technique tips from our team clinicians
When using the Neohaler, remove the cap and tilt the mouthpiece open. Remove the capsule from the blister card by tearing along the perforation (do not push through the foil). Place the capsule in the chamber, then close the mouthpiece until it clicks. Hold the inhaler upright with the mouthpiece pointing up. Next, you’re going to pierce the capsule by firmly pressing together both side buttons at the same time - do this only once. When the buttons are fully pressed, you should hear a click.
Breathe out fully, away from the inhaler. Place your mouth on the mouthpiece between your teeth (but without biting down) and close your lips to form a good seal. Breathe in quickly and steadily so that the capsule vibrates. After your deep inhale, hold your breath for 5-10 seconds, or as long as comfortable, then exhale. Open the mouthpiece and remove the capsule, close your inhaler and replace the cap. If more than one dose is needed, repeat these steps.
NOTE: If you do not hear the vibrating sound, the capsule may be stuck in the capsule chamber. Open the inhaler and carefully loosen the capsule by tapping the base of the inhaler (do NOT press the side buttons again). Making sure the pill is spinning is important to ensure the sensor records the dose.
Still feel like your doses aren’t registering correctly? Please contact our support team by calling 877-251-5451 or sending an email to firstname.lastname@example.org.
Disclaimer: The information and education provided by Propeller health coaches is not intended to be a substitute for professional medical advice, diagnosis or treatment that can be provided by physicians or any other health care professional. Propeller coaches are not providing health care, medical services or attempting to diagnose, treat or cure asthma or COPD. Rather, Propeller health coaches serve as mentors and guides who will help members better self-manage their disease through education and awareness.The instructions for using the sensor with your Neohaler medication should mimic the instructions provided by the manufacturer for use of this medication. If your provider has instructed you to use this medication in a different way, you should follow the instructions provided by your care team.