First, make sure you have the sensor correctly installed on your MDI inhaler. Unsure if it's installed correctly? If you have an MDI sensor with a blue button, read this article. If your sensor has a white button, see this article.
Once installed, the top sensor button must be pressed when you use your inhaler to record a dose.
Inhaler technique tips from our team clinicians: As you're taking a slow, deep breath in, press down once on the medication (the medication canister will now be covered by the sensor). Then hold your breath for 10 seconds - or as long as is comfortable - and exhale slowly.
Still feel like your doses aren’t registering correctly? Please contact our support team by calling +1 (877) 251 5451 or sending an email to email@example.com.
Disclaimer: The information and education provided by Propeller health coaches is not intended to be a substitute for professional medical advice, diagnosis or treatment that can be provided by doctors or any other health care professional. Propeller coaches are not providing health care, medical services or attempting to diagnose, treat or cure asthma or COPD. Rather, Propeller health coaches serve as mentors and guides who will help members to better self-manage their disease through education and awareness.