First, make sure you have the sensor correctly installed on your Ellipta inhaler. Unsure if it's installed correctly? Have a read of this article.
When correctly snapped onto the Ellipta inhaler mouthpiece cover, the sensor for your Ellipta inhaler will automatically detect when you take a dose of your medication.To make sure you receive a full dose of your medication and that the Propeller sensor detects you've taken your dose, open your Ellipta medication until you hear a click.
Inhaler technique tips from our team clinicians: Slide the sensor down until you hear a click and breathe out fully, away from the inhaler. Take a long, steady deep breath in through your mouth. Hold your breath for 10 seconds, or as long as is comfortable, and breathe out slowly (away from your inhaler). Then close the inhaler by sliding the cover over the mouthpiece, as far as it will go.
Still feel like your doses aren’t registering correctly? Please contact our support team by calling +1 (877) 251 5451 or sending an email to email@example.com.
Disclaimer: The information and education provided by Propeller health coaches is not intended to be a substitute for professional medical advice, diagnosis or treatment that can be provided by doctors or any other health care professional. Propeller coaches are not providing health care, medical services or attempting to diagnose, treat or cure asthma or COPD. Rather, Propeller health coaches serve as mentors and guides who will help members to better self-manage their disease through education and awareness.