First things first: adherence is a fancy way of saying how you well you "stick to" the medication plan your doctor has written for you. For example, if your doctor prescribes your inhaler twice a day, we calculate how well you have stuck to that plan over the last 7 days.
We figure out this number based on the information we get from your sensor. If you were scheduled to take your inhaler 14 times in the past week, but you have only taken it 7 times, then your adherence would be 50% for the week.
Do you disagree with us about your adherence percentage? Your sensor might not be communicating with your smartphone or hub, so it looks like you're taking it less often than you are. Have a look at our help articles on syncing here:
Do you need to update your medication doses? Click here for help.
Are you still having issues? Get in touch with our Support Team by calling our office or sending us an email. We’re here to help!