First things first: adherence is a fancy way of saying how you well you “stick to” the medication plan your doctor has written for you. For example, if your doctor prescribes your inhaler twice a day, we calculate how well you stick to that plan over the last 7 days.
We figure out this number based on the information we get from your sensor. If you were scheduled to take your inhaler 14 times this past week, but you only took it 7 times, then your adherence would be 50% for the week.
Disagree with us about your adherence percentage? Your sensor might not be communicating with your smartphone or hub, so it looks like you’re taking it less often than you are. Check out our help articles on syncing here:
Need to update your medication doses? Click here for help.
Still having issues? Reach out to our Support Team by calling our office or sending us an email. We’re here to help.
Don’t see what you need? Contact us here: 877-251-5451 or [email protected]