vi. Hub

My sensor stopped syncing with my hub. How do I fix that?

Unplug your hub and plug it back in There will be a series of light patterns that flash as your hub gets connected. That’s normal. Grab your Propeller sensor Once the hub lights settle, you should see a green wifi symbol and a yellow house. Press the button on the side of your sensor. Your […]

How do I sync my sensor and my hub for the first time?

Take your hub out of the box and plug it into a wall outlet that you pass by often. The hub will need to stay plugged in all the time, so choose one you don’t use for other things. The hub will start to flash as it updates. This can take a few minutes, so […]

How do I keep my hub and sensor syncing?

Having some trouble staying synced? Here are some tips that may help. Your sensors need to be within about 50 feet of your hub to communicate, but just like with other wireless devices, it’s hard to go through solid objects to make that connection. Other things that can stop your hub and sensor from communicating […]

How do I know if my sensor is syncing with my hub?

Your hub will have a flashing light pattern every time it heard from your sensor. This will happen about every three hours, or every time you use your inhaler. Don’t use your inhaler just to test it, though! Follow these steps to see if your sensor and hub are syncing: Grab your inhalers with your […]

How close to the hub do my sensors need to be?

Your sensors need to be within about 50 feet of your hub to communicate, but just like with other wireless devices, it’s better to not go through walls or floors to make that connection. Other things that can stop your hub and sensor from communicating are: Medicine cabinets, especially metal ones Drawers If you can, […]

What’s my hub supposed to look like when it’s working?

Your hub should have a green wifi symbol and a yellow house when it’s in resting mode. When it is syncing with your sensor, the green and yellow lights will flash a bit, and the top of the hub will flash blue. This is normal.

How does the hub work?

The hub plugs into a wall outlet in your house and sends your sensor data back to Propeller and your Care Team. Don’t worry – it’s not using your data or your internet! It has its own connection and that cost is included in your Propeller membership.

Do I have to leave my hub plugged in all the time?

Yes! Your hub is how the sensor sends data to Propeller and to your Care Team. If it’s not plugged in, we don’t know when you’re using your inhaler, and we don’t know how you’re doing.

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