iii. Getting Started

I created an account. What’s next?

Great! Welcome to the Propeller family! If you have a smart device (a smartphone or a tablet), download the Propeller app. For patients who qualify, this lets our team know to mail you your sensors – if you don’t download the app, we won’t know to send your sensors! It’s available in the Apple App […]

Where’s my sensor?

I have a Smartphone Have you downloaded the Propeller app and signed in yet? Once you do that, our team will send you a sensor. That’s how we know you’re a real person! It usually arrives less than two weeks after you sign in to the app. Still not sure where your sensor is? Give us call […]

I don’t have a smartphone or tablet. Can I still see my data?

Absolutely! Go to my.propellerhealth.com on your computer Sign in using the same email address and password you created when you signed up for Propeller. If you’re not sure which email you used, try using the one that the Propeller emails came to! Enter the password you created when you set up your account. Don’t remember it? No […]

How do I sign in?

If you have already created an account, you’re ready sign in to the Propeller app! Not sure if you have an account? Did you get an email from [email protected] welcoming you to the Propeller community? Did you get a box from us in the mail with some sensors? If so, you’ve already created an account! Nice […]

How do I reset my password?

Forgot your password? Happens all the time. Click here to reset it: https://my.propellerhealth.com/lost-password

I can’t find the app in my app store!

It’s there – we promise. You can only see it if your smartphone or tablet has a version that our app can be used with. iPhones running on iOS 8+ iPads/iPods running on iOS 8+ Smartphones running on Android 4.4+ If you’re not using one of those versions, reach out to your smartphone or tablet provider […]


Learn more about how the Propeller program works
How it works