viii. Additional Information

How do I change sharing privileges for my doctor/parent/caregiver?

Followers on your account can have two different levels of permissions – View or Modify.  View means they can see your data, but they can’t change anything.  Modify means the user can make changes to your account like add a usage or update your medications. To change the sharing privileges for someone following your account follow […]

How do I add another caregiver to my child’s Propeller account?

Go to my.propellerhealth.com Sign in using your email address and password. Forgot your password? Here’s how you reset it. Select which child you would like to add a caregiver to Click on “Profile” There should be a menu bar of options right below your child’s name Click on “Followers” Click the blue “Add” button Enter their email […]

How do I share my Propeller data with my doctor?

Go to my.propellerhealth.com Sign in using the same email address and password you used to sign in to your smartphone app Click on “Profile” There should be a menu bar of options right below your name Click on “Followers” Click the blue “Add” button If you know your doctor’s email address: Enter in name and email address […]

How do I share my Propeller data with my parent/caregiver/friend?

Go to my.propellerhealth.com Sign in using your email address and password. Forgot your password? Here’s how you reset it. Click on “Profile” Click on “Followers” Click the blue “Add” button Enter their email address Enter in their first and last name Choose the level of access they should have – View only or Modify Click “Add” This sends […]

I’m concerned about privacy. How secure is my information?

Your privacy is very important to Propeller Health. Your information will never be sold, and we safeguard all of the personally identifiable health information you share with Propeller. You can read our User Agreement online for more information on our privacy policies. As always, please reach out to us if you have any additional questions.

With which browsers can I access Propeller?

You can access Propeller online at my.propellerhealth.com using the following browsers: Internet Explorer version 9 and higher Microsoft Edge (any version) Chrome version 29 and higher Firefox version 27 and higher Safari version 5 and higher You can also access Propeller from our mobile app.  If you’re not already enrolled in Propeller, see this article for […]

How do I change my text message and email notification settings?

Go to my.propellerhealth.com Sign in using the same email address and password you used to sign in to your smartphone app In the upper right hand corner, click on “Profile” Click on “Notifications” Here you can update your preferences for all of the different notification types you could receive from Propeller by clicking on the different icons. […]

What does Propeller consider to be night time?

Night time for Propeller is from 10:00 PM until 5:59 AM local time.  You may see us talk about Night Time usage when showing you trends about when you use your inhaler.

I don’t want to participate anymore. How do I deactivate? What do I do with my sensor?

We’re sorry to see you go!  To deactivate your account, you’ll need to contact us directly by calling 877-251-5451 or emailing help@propellerhealth.com. We’d love to hear from you about why you’re leaving to help us improve Propeller for others. Since Propeller sensors are medical devices, they can’t be reused. But don’t throw them away – it’s […]


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